Frequently asked questions

Wondering how I do things or what something is made of? Find all your answers here in the FAQ! If you can’t find what you’re looking for, submit a question in the contact form.

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Products

  • I aim to keep as much of the manufacturing process in Australia as I can, but there are many items and materials that are not made here.

    The stationery is all printed in Sydney or Melbourne on 100% post-consumer recycled card.

    Tea towels are made of linen sourced overseas and printed & sewn in Melbourne.

    Stickers are currently manufactured from an ethical manufacturer in the UK.

  • My stationery line is printed in Sydney and Melbourne on 100% post-consumer recycled paper and card. That means it has all been used by someone and then placed in a recycling bin, before being turned into new paper!

    The quality is as high as similar papers made from fresh wood.

  • I do! I paint each design by hand before scanning it to my computer and turning it into a printable file for my manufacturers.

  • Australia has a limited manufacturing sector, and we simply don’t make all the materials I need for my products!

    In some cases, we do manufacture the materials but as a single person, small batch business I simply can’t afford to order at the quantity required and would have an extreme oversupply to try to sell.

Packaging

  • Packaging is provided to keep products fresh for your customers. Where possible, my products are provided in minimal compostable or recyclable packaging.

  • The following items are used in packaging:

    • Biodegradable cellophane bags made from plants. These are used to protect greeting cards.

    • Paper labels, recyclable and compostable

    • Paper wraps

    • Paper or card information sheets

    I have a stack of cellphane bags that are only certified “biodegradeable”, and as I used them up am switching to NatureFlex cellophane, which carries the following certifications:

    • European (EN13432) for industrially biodegradable packaging

    • United States of American (ASTM D6400) for industrially biodegradable packaging.

    • Vincotte to the OK Compost home standard for home composting

  • Paper, card and labels are sourced in the following order:

    1. Recycled paper, post-consumer (so it has already been used once)

    2. Recycled paper

    3. FSC Forestry managed papers

    4. New paper (typically for small urgent items).

Shipping

  • Products purchased through this store are only available in Australia. If you’re overseas, I ship to most countries using Teemill (clothing and stationery) and Spoonflower (fabrics and home furnishings).

  • I aim to ship packages within 3 - 5 business days. After that, it’s in the hands of Australia Post and will typically arrive in 1 - 3 days for express orders, small orders are 2 - 6 days and larger orders are sent as AusPost’s package system which are typicallly 6 business days. Please check their website for up to date typical shipping times.

  • Every package I send is tracked, even the little ones! It provides peace of mind for you, knowing that you can contact Australia Post and find out exactly where your package is if it is taking longer than normal.